Frequently Asked Questions

ACCOMMODATION CAPACITY

How many people maximum are allowed per accommodation? Depending on the capacity of the accommodation, up to 8 people. For safety and insurance reasons, the campsite management will refuse any person beyond the planned capacity, even if an additional fee is offered. When booking, you must provide the full names and dates of birth of all occupants (including babies).

Is a baby considered a person? A baby is indeed considered a person in their own right.

VEHICLES How many vehicles are allowed per booking? Where to park? Only one vehicle is allowed per pitch (except for a second vehicle, subject to an extra fee). You can park your vehicle on your pitch or nearby. Please note that the “Ecureuils” rental area is a pedestrian zone.

Where can I charge my electric vehicle at the campsite? Two electric charging stations have been installed near the small pool to allow you to recharge your vehicles inside the center. Their use is subject to a fee; you can inquire directly at the reception.

PETS Are pets allowed? Dogs and cats are accepted for an extra fee of €5/day (excluding category 1 and 2 dogs). Maximum 2 pets per accommodation. Dogs must be kept on a lead within the campsite and are prohibited in public areas of the CHM. Their access to the beach is regulated. No dog should be left alone in the accommodation. Authorized animals must be microchipped or tattooed; do not forget to bring an up-to-date vaccination record.

PAYING FOR YOUR STAY How to pay for your stay? You can pay for your stay by Credit Card (VISA or Mastercard), bank check, bank transfer, or ANCV holiday vouchers.

What is the procedure for payment by check, ANCV holiday vouchers, or bank transfer? If you have chosen payment by check, please send it to the following address: CENTRALE DE RESERVATION – CHM MONTA 46 Avenue de l’Europe, 33930 Vendays-Montalivet You must include your booking confirmation or your file reference.

If you have chosen payment by bank transfer, please use the following bank details: Account holder: SA SOC-NAT Bank: SG SETE CANAL ROYAL IBAN: FR76 30003 00280 00021185370 53 BIC: SOGEFRPP

BALANCE PAYMENT When must you pay the balance of your reservation? We must receive the balance payment for your stay no later than 4 weeks before the start of the stay.

PAYMENT BY ANCV HOLIDAY VOUCHERS What is the procedure for payment by holiday vouchers (ANCV) in paper format? If you have chosen partial or total payment of your reservation by holiday vouchers (ANCV), you must send them by registered mail with acknowledgement of receipt, indicating your file number, to the following address: CENTRALE DE RESERVATION – CHM MONTA 46 Avenue de l’Europe, 33930 Vendays-Montalivet

The schedule is the same as described in the General Terms and Conditions of Sale. The deposit paid at the time of booking cannot be made by holiday vouchers (ANCV). Holiday vouchers (ANCV) must be received within 5 working days at CHM Montalivet. Payment by holiday vouchers (ANCV) is no longer possible 15 days before the start of the stay.

WORKS COUNCIL (CE) Your Works Council covers part of your stay and you would like a certificate or invoice? Before your stay, you can provide your booking confirmation to your Works Council. After your stay, we can provide you with a paid invoice and a stay certificate upon request by phone or email. The file must be registered in the name of the beneficiary. No modifications can be made after billing.

CANCELLATION INSURANCE What does the cancellation and trip interruption insurance cover? The insurance covers you for cancellation of your stay, late arrival, or trip interruption. For more information, please consult the general terms and conditions of sale via the following link: https://gap.gritchen.fr/minurl/YkHIHOiC/

What to do in case of a claim? If you have taken out cancellation insurance: In case of a claim, please inform the company GRITCHEN within 5 days of its occurrence, either: • By mail: Gritchen Affinity – Service Sinistre CS 70139 – 18021 BOURGES Cedex • By email to sinistres.affinity@gritchen.fr • Or via the website www.declare.fr Cancellation and trip interruption insurance reimburses all sums paid (except for the excess, the insurance subscription amount, and booking fees) before arrival. In case of trip interruption, the amount of the unused portion will be calculated pro rata temporis of the reserved stay.

ARRIVAL AND DEPARTURE TIMES What are the arrival and departure times? Arrival and departure times are indicated on your booking confirmation. For rentals, arrival times in high season are between 4 p.m. and 7 p.m.; for camping pitches, you can arrive from 12 p.m. Departure times for accommodations are before 10 a.m. and for pitches before 12 p.m.

What to do if you arrive outside the indicated hours? In case of late arrival (up to 11 p.m.), you must contact the reception before 6 p.m. at +33 (0)5 56 73 73 73, subject to the campsite’s acceptance. No arrivals will be accepted outside these hours. No refund, even partial, will be granted by the Company in the event of an arrival outside authorized hours, after the booking date, or for an early departure. For more information, please consult our General Terms and Conditions of Sale.

WIFI Is Wi-Fi available at the campsite? Wi-Fi is available; it is a paid service to be paid for directly on the Ozmosis provider’s website.

KIDS’ CLUB Is there a fee for the kids’ clubs? How does registration work? Kids’ clubs are free of charge; however, registration is mandatory and takes place every Sunday at the animation desk.

ACCOMMODATION Is it possible to set up a tent next to my accommodation? For safety and insurance reasons, it is not possible to pitch a tent on the same plot as a rental accommodation. However, you can rent a bare pitch to set up a tent.

Is it possible to choose a specific pitch? Subject to availability, you can choose a specific pitch for a fee of €5 per day (fixed fee of €45).

Is it possible to book two Mobile Homes side-by-side? Subject to availability, you can book two mobile homes side-by-side for a fee of €45 for the two files.

BED LINEN AND TOWEL SERVICES Are the beds equipped with blankets and pillows? Pillows and blankets are provided in all our accommodations.

Are sheets and towels provided? Sheets and towels are not provided in all our accommodations. However, you can rent sheets through our booking center. Sheets and towels are included only in our Privilege mobile home range.

TELEVISION Is your accommodation equipped with a television? Television is a paid service available in some of our accommodations; you can rent one for €6/day (subject to availability). TV is included only in our Privilege mobile home range.

AIR CONDITIONING Is your accommodation equipped with air conditioning? Air conditioning is a paid service available in certain accommodations.

END-OF-STAY CLEANING Do I need to clean the mobile home at the end of the stay? Unlike a hotel stay, cleaning is your responsibility. If the rental is not returned in the same condition as it was found upon arrival, we reserve the right to charge a cleaning fee. Do not forget to empty and clean the fridge. We provide the necessary equipment. At the time of booking, you can request the cleaning service for €70, or upon arrival at reception for €90.